Custom Orders & Preservation
Because our floral preservation services are completely custom and tailored to your specific, physical flowers, all sales are final. Once the chemical resin pouring process begins, orders cannot be canceled, altered, or refunded.
Deposits & Cancellations
- If you cancel your reservation 14 days or more before your scheduled event date, you are eligible for a full refund of your deposit.
- Cancellations made within 14 days of the event date are non-refundable but can be converted into store credit for future purchases.
Damaged Items
In the rare event that your final resin product arrives damaged due to postal transit, please contact us immediately at orders@leoflora.art within 48 hours of delivery. Include clear photographs of the packaging and the product so we can initiate a repair or replacement process.